Refund Policy – Returns, Refunds and Customer Support

# REFUND & RETURN POLICY

**Last Updated: September 2026**

**Refund Policy:** At **[Your Store Name]**, we want you to be completely satisfied with your purchase. Because our products are genuine gold jewelry and high-value items, we have specific return and refund requirements to help protect both our customers and our business.

## 1. Returns

Our **Refund Policy** allows eligible returns within **14 days of delivery**.

To qualify for a return, the item must:

* Be unused and unworn.

* Be in its original condition.

* Be returned in the original packaging.

* Include all certificates, tags, documents, and accessories provided with the order.

* Show no signs of damage, alteration, resizing, engraving, or modification.

For security reasons, we may inspect returned jewelry before approving a refund.

## 2. Items That Cannot Be Returned

The following items are **final sale** and are not eligible for return or refund:

* Custom-made or personalized jewelry.

* Engraved or specially modified items.

* Jewelry that has been resized or altered after purchase.

* Items showing signs of wear, damage, scratches, or misuse.

* Items missing original packaging, certificates, or accompanying documentation.

* Clearance or promotional items clearly marked **Final Sale**.

## 3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within **48 hours of delivery**.

Please provide your order number and clear photographs of the item and packaging so that we can investigate the issue and determine the appropriate solution.

If the issue is confirmed to be our error, we may offer a replacement, exchange, or full refund.

## 4. Refunds

Under our **Refund Policy**, once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the **original payment method** used to place the order.

Please allow **5–10 business days** for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

## 5. Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly shipped by us, the customer is responsible for the cost of returning an item.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

We strongly recommend using a secure, trackable shipping service and purchasing appropriate insurance when returning high-value gold jewelry.

## 6. Lost or Damaged Returns

We are not responsible for jewelry that is lost or damaged while being returned to us.

The customer is responsible for ensuring that the package is securely packed, properly insured, and trackable until it is delivered to us.

## 7. Exchanges

Eligible items may be exchanged subject to availability and inspection.

If the replacement item has a higher value, you will be responsible for paying the difference. If the replacement item has a lower value, the difference may be refunded according to our **Refund Policy** and applicable refund procedures.

## 8. How to Request a Return

To request a return, please contact us at:

**Email:** [Your Email Address]

**Phone:** [Your Phone Number]

Please include:

* Your full name

* Order number

* Item you wish to return

* Reason for the return

* Photos of the item, where applicable

Do not send an item back without first receiving return instructions from us.

## 9. Important Notice

Because our products are genuine gold and may have significant value, all returned items are subject to inspection before a refund or exchange is approved.

We reserve the right to refuse a return or refund if an item does not meet the conditions outlined in this **Refund Policy**.

Nothing in this policy limits any rights or protections you may have under applicable consumer protection laws.

## 10. Contact Us

If you have any questions regarding our **Refund Policy** or return procedures, please contact us:

**Noble Gold Supply**

**Email:** [raphaelfokoyo@gmail.com](mailto:raphaelfokoyo@gmail.com)

**Phone:** +17432186240

**Return Address:** [Your Return Address]

Thank you for choosing **[Your Store Name]**. We appreciate your trust and look forward to serving you.